Privacy Policy

1. Information We Collect

We collect only the information needed to operate the service.

When you interact with Brickell Bridge Bot on Telegram, we may collect:

• Telegram user ID
• Telegram chat ID
• Telegram username, if available
• First name and/or last name, if available through Telegram
• Commands you send to the bot, such as /start, /status, or /help
• Subscription status
• Payment-related identifiers from Stripe, such as customer ID and subscription ID
• Basic service logs, such as alert delivery status and error messages

We do not collect your precise location, driving route, vehicle information, government ID, emergency contacts, or phone number unless you voluntarily provide it.

2. How We Use Information

We use information to:

• Create and manage your Telegram bot access
• Send Brickell Bridge alerts
• Respond to /status and other bot commands
• Verify whether you have an active subscription
• Process payments and subscription status through Stripe
• Troubleshoot delivery errors
• Prevent abuse, fraud, or unauthorized access
• Improve reliability of the service
• Comply with legal or contractual obligations

3. Payments

Payments are processed by Stripe or another payment provider shown at checkout. Brickell Bridge Bot does not store your full credit card number.

4. Telegram

Brickell Bridge Bot is delivered through Telegram. Your use of Telegram is subject to Telegram’s own terms and privacy policies.

5. Service Providers

We may use trusted service providers to operate the service, including hosting, database, workflow automation, payment processing, analytics, and alert delivery tools. These providers may process limited information only as needed to provide the service. We do not sell your personal information.

6. Traffic and Bridge Data

Bridge-status data and related traffic data are used to provide informational alerts. This data is not personal information about you.

Brickell Bridge Bot does not control bridge operations, traffic signals, roadways, emergency systems, public safety systems, or public infrastructure.

7. Data Retention

We keep personal information only as long as reasonably necessary to operate the service, maintain subscription records, comply with legal obligations, resolve disputes, and enforce our terms.

You may request deletion of your personal information through the Contact Us page.

Some records may be retained where required for legal, security, accounting, fraud-prevention, contractual, or operational reasons.

8. Your Choices

You may stop receiving Telegram alerts by stopping or blocking the bot in Telegram.

You may request access, correction, or deletion of your account-related information through the Contact Us page.

If you have an active paid subscription, deleting your Telegram bot data may prevent the service from delivering alerts.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect service data. However, no online service can guarantee complete security.

10. Children

Brickell Bridge Bot is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the website with a new effective date.

12. Contact